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Opera logiciel hotelier

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Informations détaillées

Modèle:Formation Professionnelle
Méthode:En salle
Certification relachée:Reception Academy Certificate for Opera
Prépare pour:Working front of house in Hotels of 4* and above
S’adresse à:Employment in Hotels
Conditions:Intermediate English Would be good if previous experience of working as a Hotel Receptionist
Stage:NA
Etudiants par classe:12

Programme du cours

This one week course covers the standard procedures used in Hotels and teaches you the following functions on Opera V5

• Understanding the role of a Hotel Receptionist
• Welcoming Guests
• Introduction to Hotel Account
• Reservation Procedures
• Client Complaint Handling
• Sales and Marketing
• Booking Procedures
• Check-In
• Check-Out
• Booking over the phone
• Walk-In
• Traces

Ideal for those wanting to start a career in Hospitality as a Hotel Receptionist.
• Routings
• Billings – Guest, Company and Travel Agents
• Rebates
• Paid-Outs
• Currency Exchange

Property Management System is used at the reception area of Hotels to complete procedures such as:

• Check-ins,
• Check-outs,
• Checking for availability,
• Sorting rates,
• Reading rate grids,
• Exchanging foreign currency and many more functions.

In co-operation with leading UK hotel chains, Reception Academy has now created a one week Opera PMS training course. We will make sure that, during this 5 day practical training course, you learn relevant techniques that will, ultimately, help you find rewarding employment in high standard Hotels.

-Course Times and Table and Benefits:
Weekday courses : Monday – Friday am &#; am – to – to each weekday

-1 Week course, including theory and lots of practical training
-4 full hours every day with short tea breaks, making the most out of the training time

Working front of house in Hotels of 4* and above

Employment in Hotels

Reception Academy Certificate for Hotel Procedures & Opera.


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